RAAUZYUW RUCCBWF0409 1321340-UUUU--RHMCCSUU.
ZNR UUUUU
R 211340Z MAR 13 ZYB
FM COMNAVPERSCOM MILLINGTON TN//BUPERS261//
TO AIG 9226
INFO COMNAVPERSCOM MILLINGTON TN//BUPERS261//
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UNCLAS //N01000//
SECINFO/-/-//
MSGID/GENADMIN,USMTF,2008/COMNAVPERSCOM MILLINGTON TN//
SUBJ/PAY AND PERSONNEL INFORMATION BULLETIN 13-11//
POC/CLIFF CHRISTY/CDR/UNIT:BUPERS-26/NAME:MILLINGTON, TN/TEL:901-874-4281//
GENTEXT/REMARKS/1. PASS TO ADMINOFF, PERSOFF, CCC/NC, AND DISBO. 
THIS MESSAGE TARGETS PERSONNEL, ADMINISTRATIVE, DISBURSING, CAREER COUNSELORS 
AND PASS OFFICES REGARDING CURRENT PAY/PERSONNEL ISSUES. 

ISSUE 131101: IMPORTANT SRB INFORMATION AND ISSUES AS PER NAVADMIN 273/12 

1. REQUEST WIDEST DISSEMINATION TO ALL COMMAND CAREER COUNSELORS.
SRB REQUESTS ARE APPROVED FOR A SPECIFIC DATE AND TERM. 
APPROXIMATELY 10 SERVICE MEMBERS PER WEEK DO NOT REENLIST AS APPROVED 
PER THE SRB APPROVAL MESSAGES.  THIS NORMALLY LEADS TO ONE OF THE 
FOLLOWING ISSUES HAPPENING TO THE SAILOR:
  A. THE SRB IS TOTALLY CANCELED AND THE MEMBER WILL RECEIVE NO 
     SRB FUNDS.
  B. THE MEMBER ONLY RECEIVES HALF THE SRB AMOUNT APPROVED ON THE SRB 
     MESSAGE.
  C. THE MEMBER LOSES SRB FUNDS FOR 1 OR MORE MONTHS. IF THE SAILOR 
     MUST CHANGE THE DATE OR TERM AFTER THE SRB REQUEST HAS BEEN APPROVED, 
     THE COMMAND IS REQUIRED TO CONTACT THE SRB HELP DESK TO GAIN A NEW 
     APPROVAL. ONCE THE MEMBER HAS REENLISTED, THE ONLY WAY TO FIX THE 
     SITUATION IS THROUGH THE BCNR PROCESS WHICH CAN TAKE IN EXCESS OF 6 MONTHS.

2. SRB AND STAR REQUESTS CANNOT BE CANCELED BY THE COMMAND IN THE CIMS 
OR OPINS SYSTEMS.  THE ONLY WAY TO ACTUALLY CANCEL AN SRB OR STAR REQUEST ONCE 
SUBMITTED IS BY CONTACTING THE SRB HELP DESK.  THE MEMBERS OF THE SRB HELP DESK
ARE THE ONLY INDIVIDUALS IN THE NAVY THAT CAN ACTUALLY CANCEL REQUESTS. THE 
CANCEL FUNCTION IN CIMS AND OPINS DOES NOT WORK. THIS IS BY DESIGN AND IS NOT 
A MALFUNCTION OF THE SYSTEM.

3. SRB REQUESTS SUBMITTED VIA CIMS MUST BE VERIFIED BY REVIEWING BOL.
SRB REQUESTS SUBMITTED VIA CIMS TAKES 24 TO 48 HOURS TO MIGRATE FROM CIMS 
TO THE OPINS SYSTEM SUCH THAT THEY CAN BE PROCESSED BY THE SRB HELP DESK.
UNLIKE OPINS WHICH WILL GIVE YOU THAT A SUCCESSFUL UPDATE HAS HAPPENED, 
CIMS WILL TRANSMIT WHATEVER REQUEST YOU SUBMITTED. IF THE INFORMATION PROVIDED 
IS INCORRECT, THE OPINS SYSTEM WILL NOT PROCESS THE REQUEST AND LOCK UP THE SYSTEM. 
(THE SRB HELP DESK WILL NOT KNOW THERE IS A REQUEST FOR THE MEMBER).
TO VERIFY THAT THE REQUEST WAS RECEIVED BY THE SRB HELP DESK, YOU SHOULD CHECK 
BOL 24 TO 48 HOURS AFTER SUBMITTAL TO VERIFY YOUR REQUEST HAS BEEN RECEIVED.
IF IT IS NOT ON BOL, THE SRB HELP DESK DOES NOT HAVE THE SAILORS REQUEST AND YOU 
NEED TO CONTACT THE SRB HELP DESK TO RESOLVE THE ISSUE.

4. COMMANDS SHOULD NOT RESUBMIT SRB REQUESTS ONCE THE SRB REQUEST HAS BEEN APPROVED. 
IF THE COMMAND MUST MAKE CHANGES TO AN SRB REQUEST AFTER THE SRB REQUEST HAS BEEN 
APPROVED, THE COMMAND SHOULD CONTACT THE SRB HELP DESK. IF THE SRB HELP DESK IS NOT 
CONTACTED TO MAKE THE REQUIRED CHANGES, THE MEMBERS SRB PAYMENT WILL BE DELAYED. 
THIS IS THE BIGGEST REASON THAT SRB REQUEST ARE NOT APPROVED UNTIL 2 WEEKS PRIOR 
TO THE REENLISTMENT DATE.  

5. FOR TECHNICAL QUESTIONS OR CLARIFICATIONS, THE CCC, NOT THE INDIVIDUAL SAILOR, IS 
ENCOURAGED TO CONTACT PERS-811 AT (901) 874-2526/DSN 882, VIA FAX AT (901) 
874-2623/DSN 882 OR VIA E-MAIL TO EMCM(SS) IRISH AT DOUGLAS.B.IRISH(AT)NAVY.MIL OR MR. 
FRANK PALOMO AT FRANCISCO.PALOMO(AT)NAVY.MIL.

6. FOR FURTHER INFORMATION LOGON TO THE BELOW WEBSITE:

HTTP://WWW.PUBLIC.NAVY.MIL/BUPERS-NPC/CAREER/ENLISTEDCAREERADMIN/PAGES/SRB.ASPX

7. TO SPEAK DIRECTLY TO A NAVY PERSONNEL COMMAND CUSTOMER SERVICE REPRESENTATIVE ON 
THIS OR ANY TOPIC CALL 1-866-U-ASK-NPC (1-866-827-5672) DSN: 882-5672 MONDAY THRU 
FRIDAY (EXCLUDING FEDERAL HOLIDAYS) BETWEEN THE HOURS 7 AM AND 7 PM CST; OR EMAIL 
QUESTIONS TO CSCMAILBOX@NAVY.MIL. PLEASE DO NOT INCLUDE YOUR SSN OR OTHER PII IN 
ANY EMAIL AS THIS IS A NON-SECURE MAILBOX.//

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